Auckland will be on Alert Level 3 from Wednesday 12 August at 12 noon and the rest of the county (including Arrowtown) will be on Alert Level 2. Alert Level 2 is not life as normal. You can still go to work and school, but you should:
keep your distance from other people in public
wash your hands
sneeze and cough into your elbow
keep a track of where you’ve been and who you’ve seen
wear a mask if you can.
At Alert Level 2, you can leave home, but you should follow public health measures and consider others around you.
Keep your distance when out and about:
2 metres in public and in retail stores, like supermarkets and clothes shops
1 metre in most other environments like workplaces, cafes, restaurants, and gyms.
At Alert Levels 2 the risk of COVID-19 being present in the community is higher. You should wear masks in situations where physical distancing is not possible, like on public transport or in shops.
For details check the Official NZ Government COVID-19 website.
If you have any of the following symptoms: fever, cough or difficulty breathing, telephone your family doctor or ring Healthline on 0800 358 5453
These symptoms do not necessarily mean you have COVID-19. They are similar to other illnesses that are much more common, such as colds and flu. But just in case, you should avoid close or prolonged contact with people you live with even before being tested.
If you need urgent assistance, call 111.
Level 2 will be in place - it's about being a little social and keeping business running. This is the best thing we can all do to stop the spread of COVID-19. It will save lives.
For a full rundown of the requirements of Level 2, as well as a great deal of good advice, go to the national COVID-19 response site. If you are concerned about businesses or individuals not complying with lockdown requirements you can report them to the police via an online form.
AVA COVID-19 Information Hub has some key ways to reduce the chance the virus spreads:
We have no shortage of options for exercising in Arrowtown – you may now travel to do the activity. You can go for a swim at the beach, a day walk, or fishing from a wharf.
AVA COVID-19 Information Hub has tips for keeping ourselves safe.
At Alert Level 2 businesses can have customers on their premises.
Retail businesses, including malls, markets, and takeaway shops need to keep customers 2 metres apart and do not need to keep records of customers to enable contract tracing.
There is no maximum number of customers allowed in a store, as long as they can keep 2 metres apart at all times.
Services can also be provided on customers’ premises, for example, cleaning and home help.
For dine-in customers, restaurants, cafes and bars should: have customers seated; keep groups of attendees separated 1 metre apart; have a single server per group, where practical; keep records of all customers and workers to enable contact tracing.
People can order and collect from a counter, except for on-licence and club-licence premises.
Businesses can operate with defined, separated areas. The 100 person maximum applies per area, as long as intermingling in common spaces, such as entrances, exits and toilets, can be prevented. This also applies to separate businesses that operate from the same location.
Please shop local to support our local business community.
The pharmacy is an essential service and is open with the required social distancing measures. Phone 03 442 0975. Alternatively, email They will deliver free of charge to those who aren’t able to come down to the pharmacy.
If you are sick, stay away! Phone instead.
The Four Square in Adamson Drive is open 7 am to 8 pm every day.
Please avoid paying by cash – if possible all transactions should be by eftpos or better still payWave.
The Night n Day is open with distancing and hygiene restrictions.
The post office is open.
Open normal hours.
GPs are running. Check your practice’s website or Facebook for more information, including how to get repeat prescriptions.
Orbus is operating its normal schedule from Arrowtown. The buses are regularly sanitised, please enter and exit through the back door so you can maintain your distance from the driver. If you use the service, please register the journey here so that they can do contact tracing if someone who travelled with you test positive for COVID-19.
QLDC collections continue as normal – put out your bins as usual.
Healthline 0800 358 5453
Text or phone a trained counsellor free 1737
Civil Defence and Emergency Management helpline 0800 322 4000
Queenstown Salvation Army Community Ministries 03 442 9661
Happiness House Community Support Centre 03 442 6531
Citizens Advice Bureau 0800 367 222
105.police.govt.nz to report breaches of Alert Level 4 rules
Register Here for access to our Trade & Media Downloads