The following information is sourced from the AVA COVID-19 Information Hub.
If you have any of the following symptoms, telephone your family doctor or ring Healthline on 0800 358 5453
These symptoms do not necessarily mean you have COVID-19. They are similar to other illnesses that are much more common, such as colds and flu. But just in case, you should avoid close or prolonged contact with people you live with even before being tested.
If you need urgent assistance, call 111.
Level 2 is in place - it's about getting business back and being a little more social. This is the best thing we can all do to stop the spread of COVID-19. It will save lives.
For a full rundown of the requirements of Level 2, as well as a great deal of good advice, go to the national COVID-19 response site. If you are concerned about businesses or individuals not complying with lockdown requirements you can report them to the police via an online form.
AVA COVID-19 Information Hub has some key ways to reduce the chance the virus spreads:
We have no shortage of options for exercising in Arrowtown – you may now travel to do the activity. You can go for a swim at the beach, a day walk, or fishing from a wharf.
To keep us all safe:
AVA COVID-19 Information Hub has tips for keeping ourselves safe.
If you’re struggling to get what you need in terms of essential supplies or other support you can call the Otago Civil Defence and Emergency Management helpline 0800 322 4000 between 7 am and 7 pm daily. Alternatively fill in this online form.
This is a very challenging time for both businesses and employees, but there are measures in place to make sure everyone is OK. For more about wage subsidies and other financial support for businesses go to the national COVID-19 response site.
It is also challenging for landlords and tenants. We hope landlords will be supportive of cash-strapped tenants. There are extra protections in place for tenants.
Supermarkets and pharmacies, restaurants, cafes and retail shops are open with some level of physical distancing and keeping surfaces clean. For non-essential goods you can shop online or by phone as long as you don't make physical contact with others.
Please shop local to support our local business community.
The pharmacy is an essential service. Please call ahead on 03 442 0975 to let them know what you need and if possible make payment over the phone. Alternatively, email firstname.lastname@example.org. If you have prepaid, staff can drop your purchase at the pharmacy door or to your car when you arrive. They will deliver free of charge to those who aren’t able to come down to the pharmacy.
If you need to visit in person, only one customer is allowed in the shop at a time - knock on the door to get the attention of staff. There is sanitiser by the door to use on the way in and the way out. If you are sick, stay away! Phone instead.
The Four Square in Adamson Drive is open 7 am to 8 pm every day.
Please avoid paying by cash – if possible all transactions should be by eftpos or better still payWave. It would also help them maintain hygiene if you shop with gloves on.
If you’re elderly, sick or vulnerable and can’t visit the store, there is a free home delivery service. Phone your order to 03 442 1671 between 9 am and 12 pm Monday to Friday ($25 minimum spend) and your groceries will be delivered by 5 pm the same day.
The Night n Day is open with distancing and hygiene restrictions.
The post office is open.
Open normal hours.
Arrowtown Garage can do contactless vehicle repairs necessary for essential services. Call Brent on 021 045 0918.
Remarkable Vets can see urgent and emergency cases only, and you must phone first on 03 442 1411 (no walk-ins).
They are also able to deliver pet food, supplies and medications.
GPs are running. Check your practice’s website or Facebook for more information, including how to get repeat prescriptions.
While we are in COVID-19 Alert Level 2 are taking bookings.
Physio services are back up and running. At Back on Track the consultation is free if your injury is covered by ACC; it costs just $25 if not.
Under Level 3 tradies such as plumbers, builders, electricians are able to trade as long as they follow strict hygiene and physical distancing.
Orbus is operating its normal schedule from Arrowtown. The buses are regularly sanitised, please enter and exit through the back door so you can maintain your distance from the driver. If you use the service, please register the journey here so that they can do contact tracing if someone who travelled with you test positive for COVID-19.
QLDC collections continue as normal – put out your bins as usual.
Healthline 0800 358 5453
Text or phone a trained counsellor free 1737
Civil Defence and Emergency Management helpline 0800 322 4000
Queenstown Salvation Army Community Ministries 03 442 9661
Happiness House Community Support Centre 03 442 6531
Citizens Advice Bureau 0800 367 222
105.police.govt.nz to report breaches of Alert Level 4 rules
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